Terms & Conditions

Terms & Conditions

Shipping Time

*Items will ship anywhere from three to five days of order depending on availability.


Returns & Exchanges

You may return anything purchased from the Duesenberg Online Store for an exchange or a refund (except for used parts or sealed product), within 30 days of receipt, if you are not completely satisfied.
•All returns must have prior authorization and must have an RA (Return Authorization) number printed on the returns shipping label.
•All unauthorized returns or items returned without an RA may be refused.
•Return shipping charges are your responsibility; unless the return results from an error on our part (i.e. you received a wrong, defective or damaged product).
•Merchandise must be returned in its original box or packaging.

Return Procedure

If for any reason you need to return an item and wish to obtain a Return Authorization (RA), please e-mail the Duesenberg Online Store Customer Service Department. Please be prepared to supply your Invoice Number, Order Number or Delivery Number as well as the name on, and the credit card used in, the transaction. (Note: You must email the Duesenberg Online Store for Customer Service issues. The Duesenberg Online Store Customer Service Dept. is not equipped to handle general Duesenberg inquiries. For any other questions please call Duesenberg Guitar Department at 714-580-1547.)

Upon receiving your Return Authorization (RA) number from the Online Store Customer Service Department; simply fill out the returns sheet/shipping label that accompanied your order explaining why you are making the return. Box up your merchandise in the original packaging with the returns sheet enclosed and send it back to us, postage paid, using the shipping label that is located at the bottom of the returns sheet. It's that easy!


Once we have received your returned item(s), we will process your request in a timely fashion. If you have indicated that you wish to make an exchange or need a replacement, we will initially provide a credit for the original order, then create a new order and charge your credit card again.

Exchanges and replacements are subject to product availability. If the item is no longer available, we will issue a credit to the card account used in the initial transaction.

*Please note that we are currently able to deliver orders within the United States only.

 

Our Guarantee

All items purchased from the Duesenbergusa.com Online Store are 100% satisfaction guaranteed. You may return anything purchased from us (except used parts or opened sealed parts) within 30 days of receipt if you are not completely satisfied. Depending upon product availability, we will exchange or replace it with another item of equal value. If you just don't like it or it's not what you expected, simply return it and we will credit your credit card. We do not want you to have to keep anything from the Duesenbergusa.com Online Store with which you are not completely satisfied.

*Please note that we currently deliver orders within the United States only.

 

Security

At Duesenbergusa.com, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Duesenbergusa.com is able to decode your information.

Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is safe.

*Please note that we currently deliver orders within the United States only.

 

Your Privacy

At Duesenbergusa.com, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with Duesenbergusa.com, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.

When you sign up for Duesenberg® email news, that's just what you get: direct information from Duesenberg®.

*Please note that we currently deliver orders within the United States only.

 

Contact the Online Store

If your question or comment is relative to your Duesenbergusa.com Online Store order, or the fabulous Duesenberg*USA® products offered in the Store, please shoot us a email at:  sales@duesenbergusa.com

 

Contact Duesenberg

If your question is regarding Duesenberg*USA® products not featured in the Duesenbergusa.com Online Store, or if you need information or technical support for Duesenberg*USA® products purchased elsewhere, please call the Duesenberg*USA  (714) 580-1547.

*Please note that we currently deliver orders within the United States only.

Powered By OpenCart
Duesenberg*USA Store © 2017